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(NL) - Independent consultancy firm with a way of working to decrease costs and to increase sales. This company works world wide.
| Advanced Call Centre Consulting
(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
| Amtech Marketing, Inc.
(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
| Angel Infinity, Inc.
(US) - Consulting on call center and help desk best practices, software development and Lotus Domino administration.
(ZA) - Management Consultancy on a broad range of business related disciplines, of which Call Centre is one.
| At Random Communications
(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
| Barbara Burke & Associates
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
| Berring Hine Consulting Group
(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
| BPA International
(UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satifaction surveys.
| Call Center Depot
(US) - Tools for call center professionals including associations, books, newsletters and consulting services.
| Call Center Learning Solutions (CCLS)
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
| Call Center Monitoring
(US, IN) - provides quality monitoring services. This company will monitor your communications and provide daily quality reports.
| Call Centre Development
(AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.
| CCIT Staffing Services
(US) - CCIT Staffing offers Fortune 500 employers the best qualified call center candidates.
| CCOA, Inc.
(US) - Call center outsourcing consultants. Offer a free advisory service.
| CCT Group, Inc.
(US) - Provides call center consulting services focused on operational and service needs.
| Chris Collie Associates
(US) - A call center/teleservices e-learning and training company.
(ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.
| CM Insight
(UK) - A consultancy that takes the customer's view. This website also offers free research papers.