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Software
Home > Telecommunication > Call Centers > Software
Adtech Solutions
Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications.
http://www.adtech.net
Altitude Software
Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
http://www.altitude.com
Amcat
Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
http://www.amcat.com/
Amtelco
Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
http://www.amtelco.com/
Ansapoint Call Center Software
Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
http://www.ansapoint.com
Applied Business Technologies
Provider of Call Center recording and quality audit solutions.
http://www.appliedcorp.com
Apropos Technology, Inc.
Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS)
http://www.apropos.com/
Astute Solutions
Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
http://www.astutesolutions.com
Authtel
Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries.
http://www.authtel.com/
Avotus
Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
http://www.avotus.net
Braxtel Communications
Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
http://www.braxtel.com/
C3Gatway Products: ContactIP
The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models.
http://www.contactip.com/
Cacti Inc
Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
http://www.cacticom.com
Call Center Technologies
A software developer, VAR, and partner covering both the call center and help desk industries.
http://www.callctrtech.com/
Callscripter
Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
http://www.callscripter.com
CenterForce Technologies, Inc.
Offers a range of web based call center management tools.
http://www.cforcetech.com/
Centergistic Solutions
Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
http://www.centergistic.com/
ChaseData Corporation
Specializes in delivering predictive dialing software to medium and large call centers.
http://www.dial4contacts.com/
Collaboration Technologies
The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
http://www.collaborationtechnologies.co.uk
Concerto Software, Inc.
Offers comprehensive software and services for customer interaction management.
http://www.concerto.com/
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